X-treme Electric Scooters - HOME
 
Manufacturer's 30 Day Warranty
 
X-Treme Electric Scooters Manufacturers & Wholesale Distributors offers a 30-day  bumper-to-bumper Manufacturer's Warranty on all scooters and accessories. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We do offer a full 6-month even trade warranty on defective batteries. If any battery should become faulty within 6 months from the purchase date we will replace the battery free of charge. X-Treme may require that old batteries be returned to us for exchange. If you have questions about our warranty, please contact our support department by e-mail only. A friendly representative will get back to you quickly. All parts are also available for purchase. Go to our Parts Order Page.  
 
Warranty Details 
What is covered & what is not covered:
1. Damage to plastic / fiberglass parts caused during shipping is covered only if it was caused by shipping and must be reported immediately. See Shipping Terms The plastic / fiberglass body parts are not covered for 30 days. If we and FedEx determine the scooter was damaged during shipping, a call tag can be issued if reported immediately, the scooter can be returned and a new one sent out at no charge to the customer.
2. Tires. tubes, kickstands are covered only if they are damaged during shipping. Tires, tubes, flat tires, & kickstands are not covered under the warranty unless the unlikely event of damage during shipping occurs.
3. Light bulbs including the headlight bulb will be covered for 30 days only. Fuses are not covered under the warranty & can be bought for less than .50 cents each at any auto supply store or Wal-Mart type of retail outlet.
4. During the first 30 days of the warranty, X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require some parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer.
5. Extended battery warranty: If your battery becomes defective within 6 months of the date X-Treme sold the scooter to you we will replace the battery free of charge.

Return Policy:  Scooter returns are not allowed. Any scooter that arrives at our warehouse without an authorized RMA number on the outside of the shipping carton will be refused. We will however during the 30-day warranty period, provide you with free parts, free shipping of the parts & free live telephone technical support, See Technical Support page. Please contact our support department for assistance. X-Treme Scooters will not be responsible for shipping charges on received or refused packages. Freight collect and COD packages will not be accepted.

If you purchased your scooter from one of our many nation wide distributors please contact them directly for warranty questions or any other issues you have with your scooter. If you cannot make contact with them or if you bought your scooter online, X-Treme may have drop shipped the scooter to you. If X-Treme drop shipped the scooter to you and you know your dealers name, you can contact X-Treme direct for your warranty support & questions by sending us an e-mail.

Damage that occurs during Shipping and Handling is not covered under our warranty. You can however process a claim directly with the carrier. If you are not sure if your product was damaged through shipping, please contact our support department. Often X-Treme will cover damage to the body parts if it is damaged during shipping & reported within 1 day of receiving the scooter. If you have a problem, just check with us to see if it's covered by e-mail. Also see above about our damaged call tag policy if scooter is damaged during shipping.

X-Treme Electric Scooters Manufacturers & Wholesale Distributors is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme Electric Scooters encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters. Some states may have laws restricting the use of scooters on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Please always scoot safe. Know your laws before you go scooting. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first. For your convenience we have compiled links to each State's Scooter Laws.